Shipping and Returns Policy

Shipping Policy

Shipping Scope

We ship to [lista de países o regiones a los que se realizan envíos]. We do not ship to [restricciones geográficas, si las hay].

Delivery Times

Orders are processed within [número de días] business days after payment confirmation. Estimated delivery times are as follows:

• Domestic shipping: [rango de días] business days.
• International shipping: [rango de días] business days.

Please note that delivery times may be affected by external factors such as holidays, customs, or logistical delays.

Shipping Costs

Shipping cost is calculated based on the destination and package weight. We apply the following rates:

• Standard shipping: [precio o política de costos].
• Express shipping: [precio o política de costos].
• Free shipping on orders over [importe mínimo].

Order Tracking

Once the order is shipped, you will receive an email with the tracking number and link to track your package via [nombre de la empresa de transporte].

Delivery Issues

If your order does not arrive within the estimated time, please contact us at info@itziarclaramonte.com to manage the issue. In case of loss or damage during shipping, we will work with the courier company to offer a solution.

International Shipping and Customs

For orders outside [país de origen de la tienda], customers are responsible for any applicable customs duties or taxes. We are not responsible for delays caused by customs.

Incorrect or Unclaimed Address

If the package is returned due to an incorrect address provided by the customer or because it was not claimed, the buyer will be responsible for the reshipping costs.

Returns Policy

Return Period

If you are not satisfied with your purchase, you can request a return within [número de días] calendar days from receiving the order.

Return Conditions

To be eligible for a return, the product must meet the following requirements:

• Be in its original condition, unused, and without signs of wear.
• Keep the original packaging and all tags.
• Not be a product excluded from returns (see “Non-Refundable Products”).

Return Process

1. Contact our customer service team at info@itziarclaramonte.com indicating your order number and the reason for the return.
2. We will provide you with instructions for shipping the product to our address at [dirección de devolución].
3. Once the product is received and verified, we will process your refund within [número de días] business days.

Return Costs

• If the return is due to our error (defective product, incorrect item, etc.), we will cover the return costs.
• If the return is due to a change of mind by the customer, the buyer must cover the shipping costs.

Refunds

Refunds will be issued through the same payment method used for the purchase. Depending on your bank or payment provider, the refund may take between [rango de días] business days to reflect in your account.

Non-Refundable Products

We do not accept returns in the following cases:

• Customized or made-to-order products.
• Items on sale or clearance.
• Personal hygiene or intimate care products.

Product Exchanges

If you wish to exchange a product for another, you must first return the original item and then place a new order.